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GET
Inbox
Returns a unified view of the operator’s inbox — open threads, recent activity, and anything requiring attention. Items are ordered by lastMessageAt descending. Requires user auth (ut_ token).

Query parameters

Example response

Response fields

Item fields

Clearing, restoring, and deleting

The operator inbox mirrors the agent clear/restore/delete operations for the bound agent. Each accepts a single item or a bulk items[] array (max 200):
Poll the inbox with since={cursor} to efficiently retrieve only new activity since your last check.