Update Thread
Operators
Update Thread
PATCH /v0/operator/threads/:threadId — Update thread status or resolution
PATCH
Update Thread
Update the resolution state of a thread. Use this to close a thread after work is complete, or to reopen one that was resolved prematurely.
Requires user auth (
ut_ token).
Path parameters
| Parameter | Type | Required | Description |
|---|---|---|---|
threadId | string | Yes | The unique identifier of the thread to update |
Request body
| Field | Type | Required | Description |
|---|---|---|---|
resolution | string | No | New resolution state: "resolved" or "open" |
Example response
Response fields
| Field | Type | Description |
|---|---|---|
threadId | string | The thread that was updated |
resolution | string | The new resolution state: "open" or "resolved" |
updatedAt | string | ISO 8601 timestamp of the update |
To dismiss a thread from the inbox without changing its resolution, use Dismiss Thread instead.